Introduction

At CleanerService.co.uk, we are committed to protecting the privacy and personal data of our customers in line with the UK General Data Protection Regulation (UK GDPR).

This policy outlines how we collect, use, store, and protect your personal information, and your rights as a data subject.

Data Collection and Purpose

We only collect personal data necessary for providing our commercial cleaning services and fulfilling our contractual obligations. This may include:

  • Your name
  • Business or residential address
  • Email address
  • Telephone number
  • Enquiry or booking details

Your data will only be used for the specific purpose for which it was collected. We will never sell or share your data with third parties without your explicit consent, unless required by law.

Data Security

We implement strict technical and organisational security measures to prevent unauthorised access, loss, misuse, or alteration of your personal data. These include:

  • Secure servers and encrypted transmission
  • Access controls and user authentication
  • Regular staff training on data protection principles

Our security policies are reviewed regularly to ensure continued compliance with GDPR standards.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law (e.g. accounting or tax obligations).

When the data is no longer required, we securely delete or anonymise it.

Your Rights

Under the GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (right to be forgotten)
  • Restrict or object to the processing of your data
  • Request data portability

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been violated.

To exercise any of these rights, please contact us at hello@cleanerservice.co.uk.

Lawful Basis for Processing

We process personal data based on one or more of the following lawful bases:

  • The performance of a contract
  • Compliance with a legal obligation
  • Legitimate interests (e.g. responding to enquiries, managing services)
  • Your explicit consent (where required)

Third-Party Processors

We may use third-party service providers (e.g. IT or CRM providers) to help deliver our services. Any third party we engage:

  • Is selected for their GDPR compliance
  • Is bound by a data processing agreement
  • May only process data according to our instructions

Consent

By submitting your personal data via our website, form, phone, or email, you consent to the collection, use, and processing of your information as described in this policy.

You may withdraw consent at any time by contacting us.

Contact

If you have questions about this GDPR Policy or how we handle your data, please contact:

Email: hello@cleanerservice.co.uk

Disclaimer

This GDPR Policy is provided for general information purposes only and does not constitute legal advice. For legal advice relevant to your business, consult a qualified professional.